Refund Policy

Last updated: September 29, 2026

This Refund Policy explains how Noventis Growth Partners ("Noventis," "we," "us," or "our") handles cancellations, unused advance payments, and billing corrections for our business launch and growth services. Please read it together with our Terms & Conditions and your accepted written proposal.

1. Service fees and deposits

Our service fees cover the deliverables described in your written proposal. A deposit of 50% of the agreed service fee is required to reserve the project and begin work. It is credited toward the total service fee.

The deposit is an advance payment, not an automatic cancellation penalty. Government fees and other authorized third-party expenses are separate from Noventis service fees. A one-time Noventis package does not automatically enroll you in a recurring Noventis subscription.

2. Cancellation before work begins

You may cancel within 48 hours after payment for a full refund if substantive work has not begun and no external costs have been incurred. Send your cancellation request to strategy@noventisgrowth.com with your name and project details.

This is a commercial cancellation option. It does not limit any additional cancellation or refund rights provided by applicable law.

3. Other cancellations and unused payments

For other cancellations, including after work begins, we provide an itemized account of:

• Fees earned for services already performed, calculated using the milestone amounts or rates agreed in writing.

• Authorized external costs that cannot be recovered.

• Payments received and any amount to be refunded.

Any prepaid amount exceeding those earned fees and unrecoverable costs will be refunded, including any unused portion of the deposit. Starting a project does not, by itself, make the entire deposit non-refundable.

For a combined package, the calculation follows the agreed milestones or rates and the work actually performed. A cancelled project is not automatically treated as a fully completed package.

4. Government and other third-party costs

External costs may include government filing fees, domain registration and renewals, email subscriptions, premium assets, licenses, and other provider charges. These expenses must be authorized and funded before they are incurred.

Refunds of third-party charges depend on the provider's refund rules and the amounts actually recovered, except where applicable law requires otherwise. Cancelling a Noventis service does not automatically cancel a filing, domain registration, or subscription with another provider.

Charges you pay directly to a government agency or provider are handled through that agency or provider. We distinguish these charges from Noventis service fees when explaining your project costs.

5. Billing issues and delivery corrections

Please contact us promptly if you believe a payment was duplicated or a charge is incorrect. We will review the transaction and correct any confirmed billing error. Include the payment date, amount, and any invoice or project reference available to you.

If a delivered project contains a Noventis-caused error or a missing agreed deliverable, please report it within 14 days of delivery so we can address it promptly. Correcting those items does not carry an additional service fee. This review period does not restrict rights or remedies available under applicable law.

New creative directions, additional deliverables, or other work outside the agreed scope are handled through a separately approved scope change, as described in our Terms & Conditions.

6. Paused or archived projects

A project pause or archive does not automatically cancel the engagement or make unused payments non-refundable. Cancellation requests remain subject to the accounting described above.

The response periods and restart conditions in our Terms & Conditions continue to apply. A restart fee relates to restarting an archived project; it is not an automatic cancellation charge.

7. Requesting and receiving a refund

Email strategy@noventisgrowth.com with your name, project details, relevant payment information, and whether you are requesting cancellation or reporting a billing issue. Do not include full payment card numbers, passwords, or Social Security numbers.

We will review the request against the agreed scope, payments, completed work, and authorized external costs, then explain the outcome and any refund calculation in writing.

Refunds due under this policy will be arranged promptly. We will confirm the amount, payment method, and expected processing time. Where available, refunds are returned through the original payment method; if that is not possible, we will arrange an appropriate alternative with you. Bank or payment-provider processing may affect when the funds appear in your account. Any deadline required by applicable law takes precedence.

8. Policy updates and your rights

We may update this policy for future engagements and revise the date above. A website update alone does not change the commercial terms of an existing accepted project; those changes require written agreement.

Nothing in this policy removes rights or remedies that cannot legally be waived. Any project-specific variation must be agreed in writing and remain consistent with applicable law.

9. Contact

For cancellation, refund, or billing questions, contact Noventis Growth Partners:

Email: strategy@noventisgrowth.com

Phone: (786) 413-5157